Terms & Conditions of Supply

Acceptance of our terms and conditions: By using this website and ordering products from it, you declare that you have read and agree to these terms and conditions.

Statutory Rights: Please note, the following Terms and Conditions do not affect your statutory rights as a consumer. The following terms and conditions comply with the Italian Consumers Law (DL 206/2005 and further modifications).

Pricing: All prices on this website are displayed in Euros and are valid for the single order placed. Prices however may change over time without any prior notice. Any temporary price reduction (e.g. promotions) does not entitle the customer to obtain any refund for products previously purchased at full price, nor entitles the customer to have that previous order cancelled. All amounts displayed are exempt of VAT at 22%.

Making a Purchase: Making a purchase could not be easier. Just browse our shop, and click on any items that you wish to buy and put them into your shopping basket. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to satisfy the order.

No payment will be taken online. You will receive an automated confirmation of your order and then you will also receive a personal email from Hermitage Oils. This will include a recap of your order, confirming if we have stock of everything or if we will have to order materials in for you. If so we would also provide lead times to obtain the missing materials. Only when you are happy and everything is agreed via email will we forward you our bank details and if needed an adjusted pro-forma invoice. Once the money is in the Hermitage Oils business account your order will be dispatched.

Shipping and delivery: Please note it is your responsibility to make sure that the shipping address you provided at the time of order is correct. If your goods are returned to Hermitage Oils, due to insufficient address details being supplied by yourself, then you will be liable to pay for the re-delivery costs. Should you decide not to have your order re-delivered and ask for a refund instead, please note that the amount refunded will amount to the sum initially spent minus the bank fee we initially paid to take your order and the bank fee we are charged to return your money.

Upon reception of the parcel, you will also have to check that the parcel is not damaged or wet and that  the branded tape is still intact. In the event of a visibly damaged parcel you will have to point out the damage in writing when signing for the receipt of the parcel.

Should there be missing or wrong items within the parcel, or broken items, you will have to email us at info@hermitageoils.com within 8 days from delivery date, attaching a photo of the broken item. We will then give you the choice of immediately getting refunded for the item missing/broken or request to be issued with a credit to be used against future purchases. We will be unable to assist you if your claim will be sent after 8 days from the delivery date.

Right of withdrawal: Should you wish to return the products you purchased from us you are allowed to do so in accordance with the Italian Consumer Protection Law on the Right of Withdrawal (DL 206/2005 “Consumer Law” Section IV artt. 64 – 67 and further modifications). Please note that you can exercise the right of withdrawal within 14 days from the delivery of the products, so long as the products are returned perfectly intact and unused. IMPORTANT: Shouldn’t this condition be fully met the right of withdrawal will completely cease and no refund will be possible.

Before returning the products to us you will have to inform us in writing of the intention to withdraw from your purchase, and then ship to: Hermitage Oils, Località Petrognano 14, 52100 Arezzo (AR), Italy.

According to the applicable law, the shipping of the products back to us is entirely at your cost. Also, you are liable for any damage, theft or loss of the products as they travel back to our facility. Should we receive the goods damaged we will promptly inform you within 3 days so that you can claim the money back from your courier (if the parcel was insured).

Taxes: All quoted prices are exempt of IVA/VAT at 22%. We only ship wholesale materials to countries within the E.U.

Products life span: Our products will last until their expiry date if correctly stored. The expiry date refers to the sealed product, stored in a dry and cool place, away from heat and direct light.

Liability: Despite their quality, all of our products are of a highly concentrated nature and are therefore to be strictly intended for perfumery and aromatherapy use only. Hermitage Oils strongly discourages internal consumption of the products, which are not intended to be used as foods in any capacity.

Hermitage Oils accepts no liability for any harm or damage caused to people, pets or goods by the improper use of the products sold on this site, or any negative consequences experienced from use of the information on this site. If you use this site you are accepting full liability and are indemnifying.

Photographic images: All photos and images on this website have the sole purpose to evoke the raw materials from which the products offered are obtained, their place of origin or their scent.

Customer Services/Complaints: Please note all correspondence will be treated in the strictest confidence. Any complaint or general service query will be dealt with promptly, the following are our target guidelines. (1) We will acknowledge email correspondence within 1 working day. (2) We will aim to resolve all issues within 2 working days, from initial date of communication. (3) We will keep you fully informed during this process.

Privacy Policy: We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (In accordance with the Italian law – D. Lgs 196/2003 on personal data protection and further modifications). By purchasing from our site you hereby declare you have read and agreed to our privacy policy.

Copyright: All the contents of this website are protected by the Italian Copyright Law (Law of 22 April  1941 n.633 and further modifications, Royal Decree n.929 of 21 June 1942 and further modifications). It is forbidden to copy this website’s contents without our prior written consent.

Applicable Law: The use of our website and the purchase of our products shall be governed by the Italian law and are subject to the exclusive jurisdiction of the Italian courts.

Hermitage Oils Trading Address: Hermitage Oils,  Neroli s.r.l.s., Località Petrognano 14, 52100 Arezzo (AR), Italia. Partita IVA: 02300580517